Help center
Need a hand?
Answers to common questions, and a way to reach a real human.
FAQ
What is BARBERZ.LOL?
A colorful, open-ended life-sim and barber-shop sandbox. Create characters, style hair, run the shop, decorate rooms, explore the city and make your own stories. No fixed mission — you decide what happens next.
Is BARBERZ.LOL free?
The price hasn’t been decided yet. Whatever it is, it will be shown clearly on the App Store / Google Play page before you download. There are no in-app purchases and no ads in the first version.
Does BARBERZ.LOL work offline?
Yes. The core game — characters, haircuts, decorating, exploring, story cards, saving and screenshots — works without an internet connection.
Can I create multiple characters?
Yes. The first version lets you save up to 8 characters (customers, staff, family, friends — anyone you like).
Can I customize the barber shop?
Yes! Move, rotate, resize and duplicate furniture, change walls, floors, mirrors, lights, plants, posters and more in Edit Mode, with an optional snap-to-grid.
How do I save my game?
The game autosaves after big moments, and you can also save scenes manually into save slots (Scene 1, Scene 2, Scene 3…). Saves are stored on your device.
How do I restore my save?
Open Settings → Data → Import Save and choose a .barberzsave file you exported earlier (Settings → Data → Export Save). Keep exported files somewhere safe — we don’t keep copies.
Does the game have chat?
No. There is no chat, messaging, friend list or public profile in BARBERZ.LOL.
Does the game contain ads?
No ads in the first version.
Can I make purchases? How do purchases work?
There are no in-app purchases in the first version. If optional extras are ever offered, they’ll be cosmetic, clearly priced, handled by Apple or Google, and protected by parental controls where required. See the parent guide.
How do parental controls work?
There is nothing to buy, no chat and no account, so there’s very little to lock down. Sensitive actions (like resetting all progress) ask for confirmation and use an age-appropriate parent gate where the platform requires it. You can also use your device’s own controls (Screen Time on iOS, Family Link on Android).
How do I delete my data?
In the game: Settings → Data → Reset Save (you’ll be asked to confirm). Or uninstall the app. For the web preview, clear this site’s data in your browser. We don’t store your game on our servers.
How do I contact support?
Use the form below, or email support@barberz.lol.
Contact support
Are you under 13? Please ask a parent or guardian to contact us for you. You don’t need to tell us anything personal to get help with the game.
This form doesn’t send anything by itself. When you press the button, your own email app opens with the message ready — nothing is sent until you press Send there. Privacy and safety topics are handled separately from game questions.
Prefer to write directly? support@barberz.lol